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Deliveries

If ordered before 2pm, packages/pallets are generally dispatched the same working day and are shipped via a range of services. In some cases we may instruct the manufacturer to deliver goods directly to you. This ensures that your goods arrive with you in the safest possible manner.

We offer delivery to mainland UK, some remote areas may have an extra delivery charge. Please give us a call, an email or talk to us via online chat to see if we are able to deliver to you.

95% of our orders are delivered within 2-3 working days. Please allow up to 7 working days in case of any unforeseen delays. We will always notify you if deliveries are expected to take longer than 3 working days. 

One Stop Bathrooms will not be liable for consequential loss, tradesman should not be booked until goods have been received and checked over.

Large items such as baths and shower enclosures are palletised and strapped down securely. Boxes are amply sized and your items are well-protected.

Carron Bath Pallet DeliveryNext day on Carron Baths - delivered on a pallet

 

Booking Your Delivery

Small items such as taps are sent out via Royal Mail. Larger items/orders are sent via courier vans and so we contact you to arrange a suitable delivery date as these require a signature as they may incur a failed delivery charge.

Delivery Day

We ask the courier company to contact you one hour prior to delivery to give you an idea of your delivery slot. If required, please ask us for an ETA (estimated time of arrival) and we will call you the morning of your delivery to supply you with this where possible.

Deliveries are “Doorstep Deliveries” or into garages, conditions apply. Unfortunately, the specialist bathroom couriers we use are not insured to carry goods into properties. They will deliver to the nearest area possible to your front door.Please note that if your order is delivered on a pallet, the courier will not take the pallet away with them. It is your responsibility to dispose of the pallet.

Delivery to Flats and Apartments

Unfortunately, the specialist bathroom courier companies we use are not insured to carry goods upstairs. We recommend that you arrange for assistance so you can carry goods upstairs once the delivery has been made.

Deliveries for a Specific Date

Should you wish to have your order delivered on a specific day, we're perfectly happy to arrange this. You can do so by requesting a date in the message box when you place an order or by speaking to us directly. Please give at least three working days notice. In some circumstances delivery vans may not go to your area every day but instead may be on a two/three day run but we will notify you of this and try to advise of a delivery date or arrange another date of your choosing.

Next Day Services

Should you require your order urgently, we can sometimes deliver next working day at a small extra charge. On some occasions we can arrange a Saturday delivery but we try to avoid this as it is a very costly service and is to be payable by the customer. Call us on 01472 815747 if you require one of these services.

Damaged or Faulty Items

We advise you to check for damages upon delivery. If an item is found to be damaged or faulty, you must notify us as soon as possible so we can arrange a replacement. For most items, we will arrange for a courier to swap out the item at the same time as delivering a new replacement.

If you can visibly see any damages during the delivery process then ask the delivery driver to take the item away with them. Be sure to call and inform us immediately so we can arrange a replacement as often the delivery drivers will not inform us.

We package our items to the best of our ability to avoid damages but sometimes things can get damaged in transit.

Warranties 

If you have any warranty enquiries, please give our team a call. They’d be happy to answer any questions and help with warranty claims. Tel: 01472 815747.


Returns

Unwanted items can be returned within 7 days of receipt according to the Distance Selling Regulations. Unwanted items must be returned at the customers own cost. We recommend that you take out carrier insurance when posting items back to us as we cannot be held liable for damages in transit on goods returned to us.

Alternatively we can pick up your unwanted items but this again will incur a cost which will be deducted from your refund once we have been notified by the warehouse that it has been returned.Due to the nature of handling bathroom goods, the cost to return unwanted small bathroom items is £36 including VAT and for large items the cost is £60 including VAT. (We subsidise this price from what the carrier charge us).The couriers will contact you to arrange a suitable collection time.

Before returning a product, whether it is unwanted or damaged/faulty, you must contact us via e-mail or telephone.

Some products may carry a restocking charge. Damaged or faulty items do not incur a restocking charge. Refunded amounts will be via the same payment method.

Goods returned to us must be in the original packaging and in a resalable condition.
Please ensure that you re-package goods so that they don't get damaged in transit as unfortunately we cannot refund damaged goods.  

Unfortunately custom, bespoke and special order items such as: custom-drilled baths, Whirlpool and Airspabaths, painted baths, etc. cannot be returned unless deemed faulty. All custom and bespoke products we sell are subject to your approval before ordering. Your approval is your consent to go ahead with the order.


Updated: 29/03/2016


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